Smart Coffee

by Schaerer Marketing Team
coffee competence

Schaerer Coffee Link

Five reasons why data security is important to us

Digitalisation and networking have been dominant topics in the field of professional coffee machines for years - and Schaerer is no exception. The fact that data protection and information security have the highest priority is now also confirmed by TÜV Rheinland with a "Protected Privacy IoT Product" certification. With this successful certification, Schaerer is a pioneer in this field, as Schaerer is the first manufacturer of professional coffee machines to receive this certificate.

The five reasons also explain why Schaerer has striven for this certification.

1. Our coffee machines have long been networked

Schaerer Coffee Link is an integral part of the professional Schaerer coffee machines. We are thus offering our customers a groundbreaking solution for the sustainable optimisation of their coffee business and are opening a new chapter in the digitalisation of professional coffee machines. Extensive functions, data, statistics and additional services provide you with the basis for comprehensive control, management and optimisation of your coffee business.

2. Web-based access offers many advantages

And web-based access to coffee machines from different locations is a given. For this purpose, we have created Schaerer Coffee Link. Schaerer Coffee Link leaves nothing to be desired in terms of flexibility, data availability and functional scope. The networked applications offer you the highest level of transparency to manage your coffee business. In concrete terms, this involves three elements:

  • Monitoring - the digital solution's dashboard, which can be individually configured to your needs, provides a wealth of functions. Whether it's performance, machine status or maintenance. The extensive evaluation and control options optimally support you in the holistic monitoring, control, management and the optimisation of your coffee business.
  • Media Pool - pictures, videos, catalogues, operating instructions and much more: With the Media Pool we offer you a central download point for a wide range of media around the clock. 
  • Online shop - In the new online shop you can purchase cleaning agents and, as a Schaerer partner, spare parts and other accessories. You can see the current availability of all articles and your individual prices.

We are convinced that the web-based access offers many advantages for you, your customers and your employees: Longer operating times by controlling the machine performance, consumption overview and portfolio adjustment, better understanding of consumer preferences, targeted use of advertising through remote transmission, increased service efficiency, better information about service measures and ensuring the highest operational readiness

3. Because data is the basis for many decisions

Advanced Analytics is based on a Business Intelligence platform and provides you with a wide range of analyses to understand and improve your coffee business. You can choose whether you want standardised or customised reports. 

4. Complete integration

The digital solution Schaerer Coffee Link can be integrated into your existing software infrastructure - from interfaces (APIs) to entire applications. This seamless integration allows you to manage your machines with your usual software and integrate data out of the machines directly back into your software.

5. Security and privacy in the digital world are crucial for innovation.

We know that your data is crucial to your business success and must be protected from access by third parties. For this reason, Schaerer Coffee Link was developed under consideration of the latest standards for infrastructure, data security as well as identity and access management.

Security of the infrastructure: The highly qualified and certified employees of our Information Security Department have created state-of-the-art IT security with highly resistant firewalls and gateways. We offer end-to-end data security for our coffee machines and the connected devices with virus and malware protection.

Privacy policy: We adhere to the GDPR (General Data Protection Regulation) - your data will be processed and encrypted if necessary. Contractual agreements and the customer's consent guarantee the protection of your information and personal data.

Identity and access: We have implemented state-of-the-art identity and access management that supports IoT requirements. This system provides multi-factor and role-based access to data and systems.

Data protection and information security have the highest priority

The TÜV Rheinland certifies data protection and information security with a "Protected Privacy IoT Product" certification for the models Schaerer Coffee Art, Schaerer Coffee Prime, Schaerer Coffee Soul and Schaerer Premium Coffee Corner.

The successful certification was preceded by about one year of work. After all the necessary documents had been provided and checked by TÜV Rheinland, a comprehensive inspection of the plant in Zuchwil was due. "Throughout the entire IT development and processing, the focus was particularly on compliance with information security and data protection regulations. Finally, the machines had to withstand a so-called penetration test in which IT specialists attempted to compromise the devices via their telemetry interfaces," explains Christoph Jäggi, team leader Software Operations at Schaerer. All tested models survived these attacks without any problems. The applied security measures, therefore, meet the highest standards.

Through the successful certification as a "Protected Privacy IoT Product", Schaerer has assumed the role of a pioneer among the manufacturers of professional coffee machines. The four certified models are among the first coffee machines whose high data protection standards have been confirmed with the seal of approval of TÜV Rheinland. For the responsible team around Nils Pimpl, Specialist Information Security at the WMF Group GmbH, which had accompanied and implemented the certification for WMF and Schaerer coffee machines, this means that they have taken the right way and done an excellent job in the past years. The close coordination between Nils Pimpl and the Schaerer employee Sebastian Walk, who as Global Digital Marketing Manager has various points of contact with the topics data protection and Internet of Things (IoT), was advantageous for the success. Information security was taken very seriously from the very beginning, which is why all generated and used data is always encrypted and processed according to current security standards.

The decision to have this high-security level certified by TÜV Rheinland also takes into account the public interest in data protection. Information security has become an essential factor for many customers when making a purchase decision. Certificates from renowned institutions such as TÜV, which are awarded according to strict and transparent criteria, create trust and provide a clear overview. In the rapidly growing range of professional coffee machines with IoT technology, Schaerer models stand out due to their certified data protection.